The second-hand marketplace Shoppers Share Frustration About Sizing Updates
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has updated its sizing categories for women's and children's clothes without notifying all users about the change.
Online Platforms Backlash
Countless users and merchants have taken to social media claiming that product pages now present a different size category than originally posted as a result of the reclassification.
Vinted explained the new system was more in line with other platforms.
It has advised users to check their listings and manually change the size when needed, causing user dissatisfaction.
Size Classification Updates
Before the change, the measurements included a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes a letter and a range such as S/UK 8-10.
In some cases, the size labels have been reassigned - for example a size L used to be a 12 but currently displays as UK 16-18.
Member Stories
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, based in Glasgow, stated items she posted with size 14 tags were showing in the marketplace as size 20–22.
"Should someone sized 20-22 purchase these they may become frustrated," she stated.
Manual Updates
Another shopper, based in Derby, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential following partial earnings loss," she said.
Platform Context
The service features exceeding 100 million shoppers, with 18 million British users.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: last year, the service retracted a modification regarding delivery choices due to shopper criticism.
